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Refund/Returns Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and our procedures for returning products purchased through our website.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If goods are faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement, price reduction, or refund in accordance with the Consumer Rights Act 2015.

Your Right to Cancel (Online Orders)

If you purchase goods through our website, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by email or in writing.

Once you have notified us, you must return the goods within 14 days.

Refunds will be processed within 14 days of us receiving the returned goods (or receiving evidence that you have sent them back), using the same payment method used for the original purchase unless otherwise agreed.

Conditions for Returns

To qualify for a return under the cancellation period, items should be:

  • Unworn and unwashed.

  • Free from stains, perfumes, deodorant marks, makeup, or pet hair.

  • In their original condition.

  • Returned with all original tags attached.

  • Returned, where possible, in the original packaging.

You may inspect and try on clothing as you would in a retail store. However, if the item has been handled more than necessary and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty;

  • Damaged during delivery; or

  • Different from what you ordered,

please contact us as soon as reasonably possible after receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs where appropriate.

Where your claim is accepted, we will arrange an appropriate remedy, which may include:

  • A repair;

  • A replacement;

  • A full or partial refund.

We will also reimburse reasonable return postage costs where the return is due to our error or because the goods are faulty.

Non-Returnable Items

The following items cannot  be returned unless they are faulty or not as described:

  • Personalised or custom-made garments.

  • Any item that includes personal measurements.

  • Items altered to your specification.

  • Sealed garments where hygiene protection has been removed after delivery (where applicable).

  • We cannot accept returns on earrings.

  • ​Sale items are non-returnable

Cancelation of orders

Orders may be cancelled within 24 hours of order free of charge providing they have not been sent or started processing.  Orders that have been started cannot be cancelled. All deposits are non-refundable. The following charges apply after 24 hours due to expenses incurred and provided work has not started. 

  • Beginner Wear - £10 cancellation fee

  • ​Plainwear - £20 cancellation fee

  • Starter - £30 cancellation fee

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